Privacy Policy

At skcvibe.com (hereinafter “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website or use our services. By visiting skcvibe.com or engaging with our services, you acknowledge that you have read, understood, and agreed to the practices outlined below.

1. Information We Collect

We only collect information necessary to provide and improve our services, which falls into two categories:

1.1 Information You Voluntarily Provide

When you register a Soundlab account, place an order, contact customer service, or participate in promotions, you may provide personal information such as your full name, email address, phone number, shipping address, and payment-related details (e.g., payment method type). Please note that complete payment card information is processed directly by our third-party payment providers, and we do not store this sensitive data .

1.2 Automatically Collected Information

When you browse our website, we may automatically gather non-identifiable or aggregated information through technical tools like cookies and server logs. This includes your device model, browser type, IP address, browsing path (e.g., pages viewed, products searched), and access times. This data helps us optimize website performance and user experience .

2. How We Use Your Information

We use your information solely for legitimate purposes related to our services:

  • Fulfill Orders & Provide Services: Process your purchases, arrange product shipping, manage returns and refunds, and respond to your inquiries via email ([email protected]) .
  • Improve Our Offerings: Analyze browsing and purchase patterns to refine our product selection (e.g., headphones, earbuds, speakers) and enhance website functionality .
  • Send Promotional Communications: With your explicit consent, we may share updates about Skullcandy events, exclusive rewards, or new products via email. You can opt out of these communications at any time.
  • Ensure Security: Detect and prevent fraudulent activities, protect your account from unauthorized access, and maintain the integrity of our services .

3. Information Sharing & Disclosure

We never sell, rent, or trade your personal information to unrelated third parties. We may share your information only in the following limited circumstances:

  • Trusted Service Providers: We share necessary details with third parties who assist in delivering our services—such as logistics partners (to fulfill shipping) and payment processors (to complete transactions). These partners are contractually obligated to protect your information and only use it for the services we request .
  • Your Consent: We will share information with third parties if you explicitly authorize us to do so (e.g., for joint promotions).
  • Legal Requirements: We may disclose information to comply with applicable laws, respond to legal requests, or protect the rights, safety, and property of our users, business, or the public .

4. Data Storage & Protection

4.1 Storage Practices

We retain your personal information only for as long as needed to fulfill the purposes outlined in this Policy—for example, order information is kept until the transaction is fully completed (including returns and refunds) . After this period, we will anonymize or securely delete your data so it can no longer identify you.

4.2 Security Measures

We implement industry-standard safeguards to protect your information from unauthorized access, disclosure, or modification. These include encrypted data transmission (via HTTPS), access controls for authorized personnel only, and regular security system evaluations. While we strive for maximum security, no internet transmission is completely risk-free—please contact us immediately if you suspect a security issue .

5. Your Rights Regarding Personal Information

You have the right to control your personal information, including:

  • Access & Review: View your account details, order history, and stored personal information by logging into your Soundlab account.
  • Correct & Update: Modify inaccurate or incomplete information (e.g., shipping address) through your account settings or by contacting our support team.
  • Delete & Withdraw Consent: Request deletion of your information or withdraw consent for promotional communications. Note that deleting certain data may limit your ability to use our services (e.g., placing orders) .

To exercise these rights, please reach out to us via the contact information below. We may request identity verification to ensure the security of your account.

6. Cookies & Similar Technologies

We use cookies to enhance your browsing experience—for example, remembering your account login status and product preferences. You can manage or disable cookies through your browser settings, but disabling them may prevent access to certain features (e.g., personalized recommendations) .

7. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

We may update this Privacy Policy to reflect service changes or operational needs. When we make material updates, we will notify you via a prominent notice on our website. Continued use of our services after such updates constitutes your acceptance of the revised policy.