Refund Policy

This Refund Policy applies to all purchases made through skcvibe.com (hereinafter “we,” “us,” or “our”) for Skullcandy audio products, including headphones, earbuds, speakers, and gaming audio gear. We aim to make the refund process transparent and hassle-free, and the following terms outline the conditions, procedures, and timelines for requesting and receiving refunds.

1. Eligibility for Refunds

To qualify for a full refund, your request must meet the following conditions:

  • Time Limit: The refund request is submitted within 60 days of the product delivery date (not the order placement date).
  • Product Condition: The product is unused, undamaged, and returned in its original packaging, with all original accessories (e.g., charging cables, user manuals, warranty cards) included.
  • Valid Proof of Purchase: You can provide the original order number (sent via order confirmation email) or other documentation that verifies the purchase from skcvibe.com.

2. Refund Application Process

Follow these steps to submit a refund request:

  1. Contact Customer Support: Reach out to our team via email at [email protected] with the subject line “Refund Request – [Your Order Number]”. Include your full name, order number, delivery address, and a brief reason for the refund (e.g., “change of mind,” “product not as expected”).
  2. Receive Return Instructions: After verifying your request, we will send a free, pre-paid return shipping label and detailed instructions (e.g., how to package the product, drop-off locations) to your email within 1-2 business days.
  3. Return the Product: Package the product as instructed and ship it back using the provided label. Keep the shipping tracking number for reference—we recommend tracking the package to confirm delivery.
  4. Product Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility conditions (Section 1). Inspection typically takes 1-3 business days.

3. Refund Timing & Method

  • Processing Time: If the returned product passes inspection, we will initiate the refund within 5-10 business days of inspection completion.
  • Refund Method: Refunds are issued to the original payment method used for the purchase (e.g., credit card, debit card, digital payment account).
  • Payment Provider Delays: Note that your payment provider (e.g., bank, credit card company) may take additional 2-5 business days to process the refund and reflect it in your account. We are not responsible for delays caused by third-party payment institutions.

4. Non-Refundable Scenarios

We cannot process a refund in the following cases:

  • The product is returned after the 60-day eligibility period.
  • The product is used, damaged, or missing original packaging/accessories (unless the damage occurred during shipping—see Section 5).
  • The product is a custom-made or limited-edition item explicitly marked as “non-refundable” on its product detail page (such restrictions are clearly noted before purchase).
  • The request is for a “change of mind” on clearance or discounted items (unless the item is defective—see Section 5).

5. Damaged/Defective Products

If you receive a product that is damaged, defective, or incorrect (e.g., wrong model), please contact us via [email protected] within 7 days of delivery. We will:

  • Arrange for a free replacement (if the product is in stock), or
  • Process a full refund (without requiring you to pay return shipping costs).You may be asked to provide photos of the damaged/defective product and its packaging to verify the issue.

6. Contact for Refund Inquiries

If you have questions about the status of your refund, need help with the application process, or dispute a refund decision, please contact our support team:

Reference: Include your order number and refund request ID (if provided) to speed up assistance.

Email: [email protected]