Shipping Policy

This Shipping Policy applies to all orders placed through skcvibe.com (hereinafter “we,” “us,” or “our”) for Skullcandy audio products, including headphones, earbuds, speakers, and gaming audio gear. It outlines our shipping options, delivery timelines, address requirements, and related terms to help you understand how your orders are fulfilled.

1. Applicable Scope

This policy covers all shipments from our warehouse to destinations worldwide. All orders are processed and shipped from our facilities, with no third-party drop-shipping services involved.

2. Shipping Options & Costs

We offer two main shipping options to meet different needs:

2.1 Standard Shipping (Free)

  • Cost: Free for all orders, with no minimum purchase requirement.
  • Service Coverage: Available for all domestic (U.S.) and international destinations.
  • Key Note: This is our default shipping option; no additional steps are needed to qualify for free shipping.

2.2 Expedited Shipping (Paid)

  • Cost: Additional fees apply, and the exact amount is calculated based on your shipping destination and order weight. The fee will be displayed clearly at checkout before you confirm your order.
  • Service Advantage: Faster delivery than standard shipping. Specific expedited timelines (e.g., 2-5 business days for domestic U.S. orders) will be shown at checkout based on your location.

3. Order Processing & Delivery Timelines

3.1 Order Processing Time

After you place an order and payment is confirmed, we process your order within 1-3 business days. Processing includes verifying payment details, checking product stock, and preparing the order for shipment.

3.2 Delivery Time

  • Standard Shipping: Estimated delivery time is 6-12 business days from the date your order is shipped (not the order placement date). This timeline applies to both domestic (U.S.) and international shipments.
  • Expedited Shipping: Delivery time is shortened (e.g., 2-5 business days for U.S. domestic orders), with the exact timeline confirmed at checkout.

Note: Delivery times are estimates and may be extended slightly due to factors like customs clearance (for international orders) or local logistics delays (e.g., holidays, weather).

4. Shipping Address Requirements

  • You are responsible for providing a complete, accurate, and up-to-date shipping address (including apartment/unit numbers, street names, and postal codes) at checkout.
  • We are not liable for delivery delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated address information.
  • If your order is returned to us due to an invalid address, we will contact you via email ([email protected]) to confirm the correct address. Reshipping may incur additional fees (unless the error was caused by our team).

5. Order Tracking

  • Once your order is shipped, we will send a shipping confirmation email to your provided email address. This email includes a unique tracking number and a link to the logistics provider’s website (e.g., USPS, DHL) where you can check the real-time status of your shipment.
  • If you do not receive the tracking email within 4 business days of order placement, please check your spam folder or contact us via [email protected] with your order number.

6. Special Cases

  • Out-of-Stock Products: If a product in your order is out of stock after you place the order, we will notify you via email within 2 business days. You can choose to wait for restocking (with an estimated restock date provided) or cancel the out-of-stock item for a full refund.
  • International Customs: For international orders, you may be responsible for paying local customs duties, taxes, or fees (these are not included in the product price or shipping cost). Customs policies vary by country—we recommend checking your local customs regulations before placing an order.

7. Contact Us

If you have questions about shipping status, delivery timelines, or need help updating your shipping address, please contact our support team:

Reference: Include your order number in your message to ensure faster assistance.

Email: [email protected]